continuous quality improvement

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Tools and Resources

There are many tools that can be used for CQI.  The first place to start is generally defining the problem you are trying to address.  Below is a list of some of the tools and resources that may be useful to you and your service. These links are not meant to be exhaustive list. These tools and resources are reviewed periodically and up-dated as appropriate.

Please click below to be taken directly to CQI tools and resources.
The Model for Improvement | Brainstorming | The Five Whys | High Performing Teams & Team Leadership | Process Mapping

The Model for Improvement

A simple yet effective tool for implementing changes towards improvement. It consists of two parts, the thinking part, which consists of three questions that are fundamental to all improvement activities and the doing or testing part using the Plan-Do-Study-Act (PDSA) cycle.

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Brainstorming

A popular technique that helps you to generate creative solutions to a problem. It is particularly useful when you want to break out of repetitive patterns of thinking so that you can develop new ways of looking at things.

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The Five Whys

A question asking technique used to explore the cause-and-effect relationships underlying a particular problem.

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High Performing Teams & Team Leadership

TEAM: Together Everyone Achieves More

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Process Mapping

Process mapping is a graphical representation of a process.  It is a simple tool that can help ACCHSs to; develop a complete and “shared” understanding of a process, document, as simple as possible the steps or actions, determine if a current process is the best it can be and highlight areas for improvement.

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